Ultimate Guide: How to Transfer StubHub Tickets

As digital ticketing becomes the standard, knowing how to transfer StubHub tickets is a must for fans and sellers alike. Whether you're passing tickets to a friend, reselling them to a buyer, or simply trying to make sure your tickets get where they need to go, this guide will walk you through exactly how to transfer tickets on StubHub, with a focus on mobile ticketing and the frequently asked: what is mobile transfer on StubHub?

What Is StubHub?

StubHub is one of the world’s largest online ticket marketplaces, allowing users to buy and sell tickets for concerts, sports, theater events, and more. When selling or transferring tickets on StubHub, you'll deal with various formats like:

• PDF tickets (uploaded to StubHub directly)
• Mobile tickets (transferred via the team, venue, or original provider)

Now let’s get into the core question: how to transfer tickets on StubHub, especially mobile ones.

What Is Mobile Transfer on StubHub?

Mobile transfer on StubHub refers to the process where a ticket must be transferred via the original ticket provider (such as Ticketmaster, AXS, MLB Ballpark, etc.) using the buyer’s email address. The tickets are not uploaded directly to StubHub—instead, they’re sent to the buyer externally and marked as “Transferred” on your StubHub seller dashboard.

This is common for:

• Sporting events
• Concerts
• Venues that use mobile-only entry

StubHub will guide you when your ticket sale requires a mobile transfer. The platform provides instructions and even the buyer’s email for a smooth delivery.

How to Transfer StubHub Tickets: Step-by-Step

Whether you're transferring tickets as a buyer or seller, here's a comprehensive breakdown of how to transfer StubHub tickets properly.

If You’re the Seller:

Step 1: List and Sell Your Tickets

Once you've listed your tickets for sale and they’ve been purchased, StubHub will notify you via email and app notification.

Step 2: Get the Buyer’s Email

If your tickets require a mobile transfer, StubHub will give you the buyer’s email address along with transfer instructions.

Step 3: Go to the Original Ticket Provider

Log into the platform where the tickets were originally purchased—this could be:

• Ticketmaster
• AXS
• MLB Ballpark
• NBA/Team-specific apps
• Venue websites

Step 4: Locate the Tickets

Go to “My Events” or “My Tickets” on the provider’s app or website.

Step 5: Initiate the Transfer

Click “Transfer” or “Send” and enter the buyer’s email exactly as provided by StubHub.

Step 6: Confirm on StubHub

Once the transfer is complete, go back to StubHub and mark the ticket as “transferred.” This lets StubHub know you've fulfilled the sale.

If You’re the Buyer:

Step 1: Check Your Email

After purchase, you'll receive an email from StubHub with ticket delivery instructions.

Step 2: Wait for the Transfer

Depending on the original seller and event date, the transfer might be immediate or take up to a few hours.

Step 3: Accept the Tickets

You’ll get an email from the original ticket provider (Ticketmaster, AXS, etc.) asking you to accept the transferred tickets. Click the link and follow the prompts.

Step 4: Use the Original App for Entry

For mobile tickets, you'll need the original ticket provider’s app to enter the venue. StubHub’s app is not used for entry in mobile transfer cases.

How to Transfer Mobile Tickets on StubHub (In Detail)

Since mobile tickets are becoming more common, here's a closer look at how to transfer mobile tickets on StubHub.

Common Providers for Mobile Tickets:

Example: Ticketmaster Mobile Transfer

1. Log into Ticketmaster.
2. Click “My Tickets” and select the event.
3. Choose “Transfer Tickets.”
4. Enter the StubHub buyer’s email.
5. Click Send.
6. Go back to StubHub and confirm the transfer.

Always double-check the event’s ticket delivery method when you first buy them. Some tickets can only be delivered through mobile transfer.

Common Questions About Transferring StubHub Tickets

Q: Why can’t I upload my ticket to StubHub?

A: Many venues no longer offer PDF tickets. Mobile-only tickets must be transferred via the original provider, not uploaded directly.

Q: Is mobile transfer safe?

A: Yes. It's actually the preferred method for most teams and venues. It ensures that tickets remain secure and verifiable by the venue's scanning system.

Q: What happens if I mistype the email when transferring?

A: You can usually cancel and reinitiate the transfer if it hasn’t been accepted yet. Always double-check the email StubHub gives you.

Q: Can I track if the buyer accepted the mobile transfer?

A: StubHub doesn’t track acceptance, but you can see the transfer status in your original ticket provider’s app (e.g., “Pending,” “Accepted”).

Q: What happens if the event is canceled after I’ve transferred the tickets?

A: StubHub will process a refund and communicate with both buyer and seller. In most cases, the original purchaser (you, the seller) will receive a refund from the original provider and be responsible for returning funds to StubHub.

Expert Tips for Smooth Ticket Transfers on StubHub

• ✅ Transfer ASAP: Don’t wait to transfer. Buyers often expect tickets shortly after purchase.
• ✅ Use the Correct Email: Copy-paste the email from StubHub to avoid typos.
• ✅ Check Your Spam Folder: For buyers, the ticket acceptance email sometimes lands in spam.
• ✅ Download the Correct App: Make sure you have Ticketmaster, AXS, or other relevant apps installed before event day.
• ✅ Mark as Transferred: Sellers must confirm transfers on StubHub to avoid penalties or payout delays.

What Not to Do

• ❌ Don’t upload screenshots of mobile tickets
• ❌ Don’t forward confirmation emails as “tickets”
• ❌ Don’t transfer without marking the ticket as delivered on StubHub
• ❌ Don’t delay the transfer until the event day—it causes stress for both sides

Conclusion: Mastering the StubHub Transfer Process

Now that you fully understand how to transfer StubHub tickets, you’re well-equipped to handle any situation—whether you’re sending mobile tickets to a buyer or receiving them as a fan heading to a concert or game.

To recap:

• Use mobile transfer via the original provider for most modern tickets
• Always follow StubHub’s prompts for email and delivery method
• Mark tickets as transferred to ensure smooth payment and buyer experience
• Don’t forget to download the necessary apps for venue entry

Learning how to transfer mobile tickets on StubHub isn’t just helpful—it’s now essential. And once you’ve done it once or twice, it becomes second nature.