B2C Customer Service and Sales

Customer Service is the first person most customers communicate with when they have
a problem. The Customer Service Representative must handle complaints quickly,
provide appropriate solutions for customers, and follow up to resolve any issues
their customers experience. Second to this is to use this opportunity to familiarize the
customer with our Brand, learn about the customers preferences and make suggestions
of other products they might want. Make each customer your friend and potential VIP
that you can send new product info, upcoming store events and any other information
you think will interest them.

Online Store (shopify):
Customer Service Support, answering any question they may have (product information etc)
Yodpot to be published and answered within 24/hr
General Follow Up/ Email and Voice Mail to B2C.
Tidio Chat - staying online to make sure clients have access to you
Facebook - respond to all posts, inquiries, reviews, etc.
Instagram - respond to all posts, inquiries, reviews, etc.
Create exchange order when needed for clients, for refunds clients should be called (to de-
escalate the situation and find a solution without upsetting the customer)
All RAs handled (created)
Handling exchanges.

Customer Returns and Exchanges:
Return status verification
Handling returns through Shopify
Verify returns received
Receive return in Netsuite ( If purchased at full price process refund in Shopify)
Invoicing
- Dropship accounts and B2C
- Invoicing Dropship daily
- Store credit
Shipping/Fulfillment Center
Verify all orders sync to fulfillment center
Coordinate shipments with fulfillment center
Confirm all ship on time
Confirm tracking numbers sync to all portals

Website:
YOTPO - maintaining good reviews, posting, and responding to all reviews
Tidio Chat - staying online to make sure clients have access to support at all times
Making sure website is always working and updating IT if not

Sales Strategy B2C VIP:
Top Spender - VIP People (Analyzing the data to see who are our VIPs and out flowing to them
to send new products etc,)
Sales Force (calling, selling, upselling)
Last Order; 90 days (Reaching out to check in with customers, sending suggestions etc.)
Repeat Customer;
Trades with Other Businesses
Coaching (Showing the customer how to coordinate outfits, what would draw their outfit together
etc. )
Upselling the customers who have questions or reach out - outfit suggestions etc.
Using the ‘Abandoned cart’ as another reason to outreach to customers and help them
complete their purchases while upselling them.

B2C Inventory / Stock /shipping:
General Follow Up/ Email and Voice Mail to B2C.
Make sure that every order went out and fulfilled, otherwise come to a resolution.
Call and Email Personally every client that received their order
Confirm product received in the system
Missing items
Order inquiries
Create/ship exchange orders
Follow up on orders that have not shipped
Make sure that B2C exchange orders are shipped to the client and confirm
new invoice offset with return credit
Properly change the order in Netsuite without creating additional orders.
Make sure that client gets reached out to B2C Shortages
- Liaison between online and retail stores; if a customer is near a retail location set them up with
a VIP retail experience in coordination with the store manager

About Maceoo:
Founded in 2007, MACEOO applies a host of unique methodologies to the design and construction of men’s fashion. Drawing upon the personal expertise of each brother, MACEOO is the first fashion house to mathematically engineer precise design, fit, and comfort into every garment, through use of an innovative algebraic algorithm. This proprietary algorithm, based upon data from 30 million North American men, ensures a perfect fit that feels custom tailored. And with MACEOO’s distinctively engineered Italian fabrics, you get natural stretch and breathability without the expense of dry cleaning.

Featured in many of the world’s finest establishments across five continents, MACEOO is popular with celebrities and professional athletes, all of whom demand MACEOO’s flattering, precision fit. Our flagship store is located in the historic Gaslamp Quarter in downtown San Diego, California. The founders often work with clients at this location, because at MACEOO, fashion is more than just a statement. We listen to our clients’ needs, and we strive to incorporate their desires in each new collection. Our goal is to create fashion that enhances our client’s lives, and helps to tell their individual story. We support our clients in creating lasting memories, as they express themselves through our designs.

Assure DeFi pioneered a new safety standard in the Decentralized Finance (DeFi) and NFT markets. Our core service is our KYC Verification, which privately verifies and securely stores the identity of crypto and NFT project owners. This helps deter Blockchain fraud and helps investors be more confident in their investments.

Culture

We are a fast growing startup in the crypto space, and have been fully servicing the DeFi and NFT markets for over eighteen months.

Crypto moves very fast. Our business team strives to move faster and stay ahead of the market, which keeps all of us innovating, improving, and on our toes.

We treat each other with respect, honesty and transparency.

Role Description

Do you have a passion for sales alongside a passion for Crypto and NFTs?

Assure DeFi is looking for enthusiastic members of the Crypto/NFT community who would like to earn, by advocating for and educating the market and project leaders on the benefits of going through a robust, world-class verification process. With your main aim in generating warm leads and project interest in getting verified with us at Assure DeFi.

Becoming an Assure DeFi Referring Agent can help you earn some extra cash,

while you help make the Blockchain safer for everyone. It’s a win-win-win.

This is a commission based role based on sales closed via leads generated.

Qualifications

Solid working knowledge of the crypto and NFT space.
Basic knowledge of the principles of project owner verification (KYC) and the role it plays in the space.
Strong communication and social media skills
Experience in B2B sales and commission based roles
Self starter with the ability to build and nurture relationships
Responsibilities

Generate leads and project interest in obtaining an Assure DeFi KYC Verification
Help educate the market and project leaders on the benefits of obtaining a robust, world-class verification for their project and the crypto and NFT markets.
Complete Self-Study program with provided Sales Collaterals, Website review, Twitter Feed review, and published Articles.
Properly complete and submit a “referral form” for all qualified leads to be handed off to an Assure sales team member.
Be professional in all communications, promote/sell ethically, honestly, and with integrity.
Use Assure DeFi Marketing & Branding Materials appropriately

Salary: $100,000 + Potential Bonus and/or Equity

Introduction

Assure DeFi pioneered a new safety standard in the Decentralized Finance (DeFi) and NFT markets. Our core service is our KYC Verification, which privately verifies and securely stores the identity of crypto and NFT project owners. This helps deter Blockchain fraud and helps investors be more confident in their investments.

Culture

We are a fast growing startup in the crypto space, and have been fully servicing the DeFi and NFT markets for almost 2 years.
Crypto moves fast and so our business team strives to move faster to stay ahead of the market, which keeps all of us innovating, improving, and on our toes.
We treat each other with respect, honesty and transparency.

Qualifications

Network and relationships with key project leaders in the NFT and Crypto markets, social media platform and influence a plus
4+ years in the Blockchain market with 2+ years experience selling and/or marketing cryptocurrency, blockchain, NFT products
5+ years of proven experience in Business Development related roles
Exceptional communication and presentation skills, both written and verbal, in order to express value proposition concepts clearly and concisely
Technical skills required to create proposals and develop tailored solutions to meet client requirements
Excellent organizational skills to set priorities, set goals, and meet or exceed desired targets
Independent, self-motivated, results-oriented & driven
Proactive, personable, great teammate, and can handle work in high paced and often high stress situations.
Entrepreneurial spirit, scrappiness, with the ability to be hands-on while having strategic thinking.
Solid experience navigating and actively participating in various NFT and Crypto Social Media Channels (Twitter, Telegram & Discord are primary, Reddit, YouTube a plus)
Core Availability during Standard U.S. working hours.

Responsibilities

Identify opportunities and build new partnerships for our services that result in significant revenue growth
Expand upon current client relationships and identify new potential clients
Accelerate the widespread use of KYC verification services
Act autonomously to achieve sales objectives within a high-paced environment that values and rewards performance, while offering unique flexibility
Research the latest in the business industry and create new strategic opportunities to expand business
Develop partnership frameworks & creative engagement strategies to further enable growth of Assure DeFi
Develop and execute MOU’s and strategic partnership documents that detail the custom nature of business relationships
Collaborate with sales and design team to ensure requirements are met, such as sales numbers and profit goals
attend seminars, conferences and events where appropriate
Maintain a strong understanding of company products or services as well as business position and competition to keep business competitive
Build and maintain an inventory of applicable conferences, trade shows, and speaking calendar(s) for our chosen conferences

Current Marketing Stack

Google Workspace
Asana
Twitter
Wordpress
Discord
Telegram
Trello
Canva
HypeFury
Loom Video
Bubble