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Our take
Geico is the third-largest auto insurance company by market share in the U.S. and has been growing steadily over the years. The company is known for cheap auto insurance rates, and our rate analysis bears that out; Geico is cheaper than its top competitors. Geico also scored well for customer satisfaction, ease of service and renewals in Insure.com’s survey of insurance consumers.
Overall, Geico ranked No. 2 in Insure.com’s ranking of the Best Car Insurance Companies for 2023 with 4.1 stars out of 5.
However, Geico isn’t the best-rated company for claims service, and, although it offers an auto and home bundle with third parties, it doesn’t write home insurance directly.
Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.
Pros and Cons
- Auto insurance rates are well below average
- Rated high for ease of service
- Highly-rated app
- More than 90% of customer plan to renew, but that percentage wasn’t as high as some competitors
- Auto and home bundle is offered with third-party home insurance companies, not directly from Geico
How much Geico costs
Geico is known for low rates, and based on Insure.com’s analysis of 2022 average auto insurance rates, it lives up to that reputation. Geico’s rates are lower than the other companies that round out the top three biggest auto insurers in the nation, State Farm and Progressive.
| Insurance company | Monthly rate/premium |
|---|---|
| Geico | $106 |
| State Farm | $120 |
| Progressive | $141 |
How Geico scores for customer satisfaction
Insure.com’s survey found that 85% of Geico customers are satisfied with the level of customer service they receive, although State Farm and a few other competitors had better ratings in this category.
Another customer satisfaction metric to consider is J.D. Power. The company doesn’t rate auto insurance companies on a national level for overall satisfaction, so we averaged out Geico’s rating across all regions to get an idea of how it ranks. Geico’s average score with J.D. Power is 835/1,000. That’s around the middle of the pack.
| Insurance company | Percent of customers satisfied with the company overall |
|---|---|
| Geico | 85% |
| State Farm | 91% |
| Allstate | 84% |
How Geico scores on ease of service
For ease of service, Geico again scores well. Eighty-seven percent of Geico customers are satisfied with the ease of getting the service they need. In our survey, Liberty Mutual won this category with 92%, while major competitor Progressive earned the same rating as Geico. Liberty Mutual, however, was omitted from our overall ranking because we were unable to obtain their pricing information – one of our key rating metrics.
| Insurance company | Percent of customers satisfied with the company’s ease of service |
|---|---|
| Geico | 87% |
| Liberty Mutual | 92% |
| Progressive | 87% |
How Geico scores on policy offerings
The company ratings in this category were very close. Eighty-four percent of Geico customers were satisfied or highly satisfied with Geico’s policy offerings.
| Insurance company | Percent of customers satisfied with the company’s policy offerings |
|---|---|
| Geico | 84% |
| State Farm | 87% |
| Farmers | 85% |
Would current customers recommend Geico to others?
Of the Geico customers in our survey, 90% would recommend the company to others. That’s not the top score but it beats out Allstate and others. Overall, Geico comes highly recommended in our survey.
| Insurance company | Percent of customers who would recommend their auto insurance company to others |
|---|---|
| Geico | 90% |
| Erie and Travelers | 96% |
| Allstate | 86% |
How trustworthy is Geico?
Seventy-six percent of customers surveyed said they believed Geico to be a trustworthy company. State Farm outranked Geico here, but other companies were rated lower.
| Insurance company | Percent of customers who say they trust their auto insurance company |
|---|---|
| Geico | 76% |
| State Farm | 84% |
| Progressive | 73% |
Do Geico customers plan to renew?
Of the Geico customers surveyed, 92% plan to renew with the company. That’s a good number, but some competitors got even better responses for customer loyalty, including Progressive and Nationwide, which both had 97% of customers planning to renew.
| Insurance company | Percent of customers who plan to renew with their auto insurance company |
|---|---|
| Geico | 92% |
| Nationwide and Progressive | 97% |
| Allstate | 90% |
How Geico scores on claims handling
Geico’s score for claims handling in the survey fell somewhere in the middle. The company’s survey score was well below Allstate’s but beat out Progressive, one of Geico’s biggest competitors in the auto insurance market.
Looking at an outside metric: Geico scored just above average on J.D. Power’s Auto Claims Satisfaction survey, earning 874/1,000. The average was 873.
| Insurance company | Survey score for claims handling |
|---|---|
| Geico | 76% |
| Allstate | 87% |
| Progressive | 50% |
How Geico scores on digital experience
Although Geico is well known as a company that focuses on mobile and online services, our survey didn’t find it among the top picks for digital experiences. Few insurers did well in this category, but Geico did better than many competitors.
The Geico app is highly rated both by Apple and Android users, with a 4.8 and 4.6-star rating out of 5, respectively.
| Insurance company | Survey score for digital experience |
|---|---|
| Geico | 35% |
| Allstate State | 34% |
| State Farm | 17% |
How Geico scores for discounts
Geico’s website offers a good list of available discounts, and the company ranked well with customers in that category. Geico landed not far behind State Farm, which topped this category, when rated by current customers.
| Insurance company | Survey score for discounts |
|---|---|
| Geico | 75% |
| State Farm | 77% |
| Progressive | 76% |
How Geico scores for bundling home and auto policies
Geico doesn’t write home insurance but offers bundling discounts through a partnership with other companies if you buy home insurance through the Geico Insurance Agency. The lack of direct home insurance may impact how Geico ranks in the survey for bundling since its bundling discount is the same as category winner Travelers.
| Insurance company | Discount for bundling home and auto | Survey score for bundling home and auto |
|---|---|---|
| Geico | 10% | 25% |
| State Farm | 16% | 75% |
| Allstate | 16% | 63% |
Geico car insurance coverages
- Personal and commercial auto
- Motorcycle
- ATV
- RV
- Boat/PWC
- Collector auto
- Mexico auto
Geico additional insurance policies
- Homeowners
- Renters
- Condo
- Mobile home
- Flood insurance
- Landlord insurance
- Business insurance, including BOP, worker’s compensation, medical malpractice, professional liability, general liability and cyber liability.
- Life
- Pet
- Travel
- Umbrella
Note: Not all policies are underwritten directly; some are offered through Geico Insurance Agency and underwritten by other companies.
Geico coverage options
- Liability
- Medical (PIP and MedPay)
- Uninsured/Underinsured motorist
- Comprehensive
- Collision
- Emergency road service
- Rental reimbursement
- Mechanical breakdown
Geico car insurance discounts
- Air bag
- Anti-lock brakes
- Anti-theft system
- Daytime running lights
- New vehicle
- Good driver
- Seat belt use
- Defensive driving course
- Driver’s education course
- Good student
- Emergency deployment
- Federal employee (Eagle)
- Membership and employee
- Military
- Multi-vehicle
- Multi-policy
States where Geico offers coverage
Company background
Government Employees Insurance Company, now known as Geico, was founded in 1936. Originally serving only government employees, today coverage is available to everyone. In 1996, Geico became a subsidiary of Berkshire Hathaway. The company has created two very memorable mascots, the Geico Caveman and the Geico Gecko.
